Returns

Under the Law of Ukraine “On Consumer Protection” you may exchange goods of proper quality within 14 days if they do not suit you in shape, size, style, colour or for another reason. The goods must keep their original condition, tags and the receipt issued with them.

Two ways to return goods

• Through the shops of our dealer network — no earlier than 3 days after you received the goods.
• Through a Nova Poshta branch if there is no shop of ours in your city (the “Easy Return” service, online orders only).

Returning through a shop, you get:

• a refund within 5–7 days;
• a wide choice of shops where you can return the goods quickly;
• a return at a time that suits you;
• an easy exchange for a similar model, provided the goods were not used and the original condition and labels are kept;
• help from our consultants in choosing.

Returns from Switzerland and other countries

If your watch came by Swiss Post, please first write to office@ukrainianmilitary.com: your order number, what you are returning and, for a defect, photos and a description. We will send you the address and instructions. Once the watch arrives, we refund the card you paid with. The buyer pays for the return shipping unless the goods are defective.

Return through a shop

1. Fill in and sign the “Return application” (it comes with your order). For an online order, please give the number of the bank card you paid with. You can also get the form in the shop and fill it in there.
2. Return the goods in the original packaging with all tags and labels. You can return the whole order or single items — state in the application which item you return (name, article, price).
3. The money is credited to the card you paid with within 5–7 days. Delivery costs are not refunded.

Return by Nova Poshta

1. Fill in and sign the “Return application” (it comes with your order).
2. Pack the goods in the original packaging, complete. Put the return application and the return waybill (also in your order) on top. If there is no waybill, send the parcel without it.
3. Send the parcel.
4. The money is refunded within 30 days of the application. Delivery costs are not refunded.

Please check the details in the application (full name, phone, address, passport details, card number): mistakes complicate and delay the refund.

Return address: Nova Poshta, branch No. 1, Bohdana Khmelnytskoho St., Kyiv. Sole proprietor Sofiia Romanivna Chokan, EDRPOU 3570111669.
Contact person: Sofiia Chokan, tel. +380 98 090 68 88.
Paid by: the recipient, cashless. The declared value equals the value of the returned goods.

Delivery costs are refunded only if the goods arrived defective. If goods were paid in a shop with PrivatBank “Payment in instalments”, they can only be returned to that shop.

When a return is not possible

• more than 14 days have passed since you received the goods;
• there is no completed “Return application”;
• the return is incomplete: the packaging, tags, labels etc. are missing;
• the goods were used.

The full list of goods that cannot be returned is set by Resolution of the Cabinet of Ministers of Ukraine No. 172 of 19.03.1994.

Replacing defective goods

If the watch is defective or a defect appears during use, you can:

1. Contact the shop where you bought the watch or any shop of our dealer network (with the receipt and the watch). During the warranty period you are entitled to a proportional price reduction, free repair within a reasonable time or reimbursement of repair costs. For significant defects — to terminate the contract and get your money back, or to have the watch replaced with the same or a similar one. The shop's responsible person assesses the defect.
2. Return it by Nova Poshta. Before sending, write to office@ukrainianmilitary.com with photos and a description of the defect and whether the watch was used. We will review your request and reply.

For an exchange of defective goods or lost return documents, call +380 96 090 68 88 or write to office@ukrainianmilitary.com.